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Electronic Commerce or e-commerce is the exchange and processing of business
transaction information using computers connected through a network.
E-commerce
does have unique advantages for businesses. It allows a shop, a showroom or an office
to open 24 hours a day, seven days a week. It also means that time zones are not a problem.
A Web site can bring a prospect from the point of advertising and information directly
to the point of sale, seamlessly, without involving any other medium. E-commerce has
reinvented the way businesses operate. E-commerce has also allowed the establishment
of completely new types of businesses such as online shopping and Internet banking.
These new ways of thinking, and processes involved in commerce, provide many benefits
and advantages. E-commerce brings substantial net benefits to the economy. The real
impact of e-commerce is its ability to reduce costs and prices and make doing business
more efficient. The increased productivity will result from lower production costs, lower
inventory holding costs and lower overall input costs to a business. These savings
permeate through the entire value chain and impact significantly in business interactions
with other businesses.
The Internet is providing considerable opportunities for firms to streamline their
business operations as well as offering greater choice and lower prices to customers
shopping online or alternatively obtaining product information before making a store or
catalogue purchase. A large number of enterprises have migrated to Internet-based
systems for increased efficiencies, lower costs and the ability to operate in real time
across different platforms.
E-commerce is changing business economics and as a result
many firms are re-engineering their core business processes. Suppliers and retailers are
able to collaborate on product forecasts and product flow and inventory management
decisions using the collaborative Internet-based networks between suppliers and
retailers. In addition to reducing costs, e-commerce solutions permit customers to
custom order products based on individual needs and preferences. Retailers are able to
allow customers to mass customize orders based on virtually thousands of choices.
Internet-based systems are more efficient in communicating customized product information
to suppliers. The entire value chain makes better decisions collaboratively with
the end result being vastly improved performance throughout the entire chain.
The Net
economy or digital economy will result in lower prices for consumers, better information
access and increased competitiveness of small and mid-size businesses. It will also pave
the way for a true global trading community.
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